Privacy Policy for EldoGas

Effective Date: July 26, 2026

EldoGas ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the EldoGas mobile application and related services.

By using the EldoGas app, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you use EldoGas, we may collect the following information:

• Full name
• Mobile phone number
• Email address (if provided)
• Delivery addresses
• Account profile information

Location Information

With your permission, EldoGas collects your device's location to:

• Find your delivery location
• Display nearby service areas
• Improve delivery accuracy
• Enable real-time order tracking

Location data is only collected while it is necessary to provide our services.

Order Information

We collect information relating to your orders, including:

• Products ordered
• Quantity
• Delivery instructions
• Order history
• Delivery status

Payment Information

When making payments, we may collect transaction details such as:

• Transaction reference
• Payment amount
• Payment status

We do not store your mobile money PIN, card numbers, or banking credentials.

Device Information

We may automatically collect:

• Device model
• Operating system version
• Device identifiers
• App version
• IP address
• Crash logs
• Performance diagnostics

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify your identity using OTP authentication
• Process and deliver your orders
• Communicate order updates
• Send delivery notifications
• Improve our services
• Respond to customer support requests
• Prevent fraud and unauthorized access
• Comply with legal obligations

3. Notifications

EldoGas may send push notifications to:

• Confirm orders
• Notify you when a rider is assigned
• Provide delivery updates
• Inform you of important service announcements
• Notify you about promotions or discounts (where permitted)

You may disable promotional notifications through your device settings.

4. Location Permissions

The EldoGas app requests location permission to:

• Detect your delivery location
• Improve delivery accuracy
• Display your location on maps
• Help delivery personnel navigate to your address

You may disable location access at any time, but some features may not function properly.

5. Camera Permission

If enabled within the app, the camera may be used to:

• Capture proof of delivery
• Upload profile photos
• Scan QR codes or related delivery information

Images are used only for the intended service purpose.

6. Information Sharing

We do not sell your personal information.

We may share information only with:

• Delivery personnel assigned to your order
• Payment service providers
• Cloud hosting providers
• Analytics providers
• Government or regulatory authorities where required by law

Each third party is expected to protect your information appropriately.

7. Third-Party Services

Our app may use trusted third-party services, including:

• Firebase Authentication
• Firebase Cloud Messaging
• Firebase Analytics (if enabled)
• Google Maps Platform
• Mobile payment providers (such as M-Pesa)

These services have their own privacy policies governing the information they process.

8. Data Security

We implement appropriate technical and organizational measures to help protect your information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Maintain transaction records
• Resolve disputes
• Meet legal, regulatory, and tax obligations

When information is no longer required, it will be securely deleted or anonymized where appropriate.

10. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Update or correct your information
• Request deletion of your account
• Request deletion of certain personal data
• Withdraw consent where applicable
• Object to certain processing activities

To exercise these rights, please contact us using the details below.

11. Children's Privacy

EldoGas is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published within the application or on our official website. Continued use of the app after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: